Diana Kern, AAP

Diana Kern, AAP

Senior Trainer

If you’re new to the dynamic world of EFT services, Diana can help you navigate this ever-changing industry. She provides a detailed focus, explaining individual concepts and specifics. Her overall experience and designation as an Accredited ACH Professional helps her expertly comprehend a financial institution’s inner workings, apply her vast knowledge of the payments industry, and train payment participants on products and services, including ATMs, ATM cards, national-branded cards, ACH services and the related regulations that impact them.

Posted By This Team Member

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  Debit card disputes are complicated. Allow a SHAZAM Reg E expert to uncomplicate the specifics for you.

  posted by Diana Kern, AAP on Wednesday, August 18, 2021

  Regulation E is a straightforward concept, yet the language can be complicated. And applying the regulation to each dispute situation is often not a black-or-white matter — many details fall in a gray area. SHAZAM recently teamed up with Payments Professor Kevin Olsen to discuss the specifics in a podcast.

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  Celebrate the achievements of your ACH pros

  posted by Diana Kern, AAP on Wednesday, February 12, 2020

  Feb. 11 was National AAP Recognition Day. Learn more about what it means to be an AAP.