Crisis Management
Keep Everyone Safe With Crisis Management Training
Strong security deters attacks, protects your staff and reduces risk to your reputation. SHAZAM’s experienced crisis management consultants will train your team to decrease vulnerabilities and put protective measures in place before a crisis. Plus, crisis management training is required as part of your business continuity plan.
Benefits for you
Effective crisis management training works best when it’s held at your location. Our experienced consultants will:
- Identify strengths and weaknesses in your procedures and physical security elements
- Educate you about robbery strategies
- How to spot suspicious activity
- The steps to arbitrate a robbery
- Compliance requirements
- Help you identify different types of active shooters
- Teach you the correct steps to take during the crisis
- Deal with the recovery process of psychological first aid and reunification
Your staff will then test your robbery plan and run through an active shooter scenario-based practical exercise.
Courses available through SHAZAM
Card Skimming and Cloning
Learn to identify internal and external skimmers and PIN-capturing cameras at the ATM, point of sale and gas pumps. Real-life photos and videos highlight how thieves set up these devices and steal from your accountholders, merchants and customers.
The Perfect Storm
From elder to student fraud, there is no end to ways individuals can find themselves in scams. The pandemic has led us to the perfect storm for fraud. In this course you will be able to identify criminal activities and considerations to help your staff and customers become storm spotters.
Robbery (Prepare, Respond, Recover)
This hour-long session will identify procedures to better prepare your institution, equip you with response tactics and expose you to the recovery process. The presentation covers deterrence trends, surveillance best practices and law enforcement partnerships. After attending, you will understand the steps needed for a robbery program at your institution that includes preparation, response, and recovery.
Site Threat Assessment
SHAZAM’s site threat assessment will identify strengths and weaknesses in your training, camera placement, procedures and physical security elements. SHAZAM will generate and submit a report to you at the completion of the assessment.
Active Shooter Workshop
This one-hour active shooter workshop prepares your staff, so they know exactly what to do in an active shooter crisis. This course is offered before or after regular business hours.
Townhall Meeting
Education is crucial when combatting fraud. Equipping your customers/members and your community with the weapons necessary to identify and steer clear of fraud is paramount. This one-hour session will identify current fraud/scam trends and tactics used by the fraudsters.