Dispute Resolution Services

Avoid Costly Dispute Management With SHAZAM’s Dispute Resolution Services

Fraud and debit card disputes are moments that matter in the life of an accountholder. For issuers, dispute claims may not be a core part of your business, but they are a sizeable operational expense. SHAZAM is here to make the process easier and to be your partner to resolve disputes efficiently.

Let our dispute management experts handle the complex cardholder dispute process on your behalf. SHAZAM will manage inbound cardholder calls, investigations and documentation in a seamless and professional manner for your institution.

Register today
for a live product
demonstration.

Tuesday, October 29, 2024
2:00 p.m. - 3:00 p.m. CDT

Dispute Partner Plus

From intake to recovery, let SHAZAM lighten the burden of debit card disputes.

Dispute Partner Plus^™ creates a seamless experience for you and your accountholders.

Financial institutions lose billions of dollars each year to fraud. This is compounded by new trends in friendly fraud, increasing costs, and the complexity of investigating cardholder fraud claims.

Dispute Partner Plus offers flexible claim intake options, allowing accountholders to contact their local financial institution, or SHAZAM directly.

Automated processes to improve efficiency.

Full visibility of documents and claims process.

Reduced operational costs.

Recovery begins immediately once claim is submitted.

Built-in Merchant Collaboration process.

Claims can be initiated by the FI or SHAZAM.

Automated Reg E recordkeeping.

No forms or signatures required.

Consistent
Decisions

Cardholders and businesses deserve a thorough and reliable dispute investigation every time. Auditors and compliance demand it. By adding Dispute Partner Plus to your dispute resolution plan, you ensure that decisioning remains consistent while still allowing you to control your ultimate outcomes. And with built-in Reg E management and recordkeeping, compliance is made easy.

Instant
Feedback

We provide communication to the cardholder throughout the process, and with transparent access into the claims process including the ability to view and print all documents involved, your team can track the entire process.

Expediated Processes

Investigation begins immediately once a case is submitted, and with thousands of merchants participating in our automated collaboration program, recovery times are greatly improved.

Reduced
Costs

Taking care of accountholders is the most important part of your business. Losing money to fraud, friendly fraud, costly research, and audit issues are not. Dispute Partner Plus allows you to focus on your core business and drive costs down significantly around the disputes process.