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Articles For Tag "customer service"

  • Calls answered by SHAZAM EFT customer service 24/7/365

    posted by April Beck-Wyss, AAP on Wednesday, February 3, 2021

    Over the next few months, you'll meet key SHAZAM staff as we highlight our support teams. When you place a call or send an email asking for assistance, rest assured you're speaking with some of the most knowledgeable folks in the industry. Today, meet April Beck-Wyss, SHAZAM EFT client support department project analyst.

  • Defusing potentially hostile accountholder situations

    posted by Mike Burke on Tuesday, July 7, 2020

    We all dread dealing with angry or difficult people in our lobby or drive-up. By nature, we want harmony in our daily connections, so it's easy to get flustered or upset when confronted by an irate person. If you don't know how to respond, you can easily make the situation worse.