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Articles - 2020

  • Defusing potentially hostile accountholder situations

    posted by Mike Burke on Tuesday, July 7, 2020

    We all dread dealing with angry or difficult people in our lobby or drive-up. By nature, we want harmony in our daily connections, so it's easy to get flustered or upset when confronted by an irate person. If you don't know how to respond, you can easily make the situation worse.

  • Crime doesn't take a holiday. Don't let it ruin yours. Secure your data.

    posted by Stephan Thomasee on Wednesday, July 1, 2020

    While travel to new places may have slowed due to the pandemic, crime's never on a holiday. To protect yourself while traveling on vacation or enjoying a staycation, take a few simple but effective precautions.

  • Social media is an ideal outlet to connect with your community

    posted by Patrick Dix on Wednesday, June 24, 2020

    Right now, with social media, you have an opportunity to connect with your customers and future customers. Are you using it? If you're feeling a little overwhelmed and not sure where to start, let us offer you some help.

  • Community financial institutions in unique position to help protect older accountholders from financial elder abuse fraud

    posted by Liz Little on Friday, June 12, 2020

    Elder financial abuse is tough to combat, in part because it often goes unreported. Community financial institutions are in a unique position to help protect their accountholders from financial exploitation. Watch for these signs to help identify and ultimately prevent elder financial abuse.

  • Emerging from the COVID-19 crisis, how to help keep account holders safe

    posted by Ben Hayden on Wednesday, June 10, 2020

    As our economy reopens and we emerge from the COVID-19 crisis, fraudsters are still out there attempting to victimize vulnerable people. Remind your cardholders not to let their guard down as things return to a more normal setting. The Federal Trade Commission offers information on how to avoid coronavirus scams.

  • SHAZAM recognized for volunteerism by United Way of Central Iowa

    posted on Tuesday, June 2, 2020

    SHAZAM's volunteerism was recently highlighted at the United Way of Central Iowa's annual LIVE UNITED Awards. The awards recognize individuals and organizations that are improving lives through their exceptional efforts giving, advocating, and volunteering for those in our community who need help. This year, SHAZAM was recognized in both categories for our endeavors in 2019.

  • Local security considerations during the global pandemic

    posted by Mike Burke on Wednesday, May 27, 2020

    Mike Burke, SHAZAM's crisis management and robbery consultant, offers considerations as you weigh the risks and benefits of reopening your business. The good news is most are likely already in your safety and security protocols.

  • Crisis communication is important. And, possibly urgent. Ready or not, what's your communication plan?

    posted by Patrick Dix on Monday, May 18, 2020

    Your reputation has taken your organization years, even decades, to build. In these unprecedented times, the way you communicate with your customers, the community and the media can be an insurance policy to help maintain that reputation and reinforce the trust the community already has in you. Curious what you should be doing now? Watch this short video.

  • SHAZAM donations help Iowans in need

    posted on Friday, May 8, 2020

    At SHAZAM, Inc., our culture is one of contribution. We truly believe in doing the right thing, as reflected in recent gifts to the American Red Cross, Emergency Relief Fund and the Food Bank of Iowa. We have also extended our employee volunteer paid time off to allow individuals to assist with community efforts affecting those most in need. SHAZAM employees are lending their talents by sewing face masks, donating blood, making food boxes for families and the list goes on.

  • SHAZAM DONATIONS HELP IOWANS IN NEED

    posted on Friday, May 8, 2020

    At SHAZAM, our culture is one of contribution. We truly believe in doing the right thing, as reflected in recent gifts to the American Red Cross, Emergency Relief Fund and the Food Bank of Iowa. We have also extended our employee volunteer paid time off to allow individuals to assist with community efforts affecting those most in need.