Articles For Tag "social media"

  • Fighting fraud: an inside-out approach

    posted by Liz Little on Wednesday, July 29, 2020

    Fraud continues to be a major risk and a serious pain point for financial institutions. It's a dark, relentless and multibillion-dollar industry in the U.S., threatening your cardholders and you. An ongoing battle, it's one we must fight on several fronts. SHAZAM advocates a holistic and layered approach to fighting fraud.

  • Fraudulent U.S. Postal Service money orders used in latest hot scam

    posted by Mike Burke on Monday, July 20, 2020

    Times are tough right now. People are online looking for employment and other opportunities to make some extra money. Well aware of this, fraudsters are employing the secret shopper scam, which sometimes uses fraudulent U.S. Postal Service money orders, to bilk untold amounts of money from unsuspecting victims.

  • Beware of free trial offers: 'free' isn't always free

    posted by Jace Day on Wednesday, July 15, 2020

    It's a sign of the times during this pandemic as we try to stay connected. We're on our phones scrolling through social media and tending to email. While browsing, you see an ad for a chance to try something out for free. You think, “Why not, what have I got to lose?” As your cardholder's financial institution, you know chargeback rights are limited and the cardholder stands to lose possibly more than they realize.

  • Defusing potentially hostile accountholder situations

    posted by Mike Burke on Tuesday, July 7, 2020

    We all dread dealing with angry or difficult people in our lobby or drive-up. By nature, we want harmony in our daily connections, so it's easy to get flustered or upset when confronted by an irate person. If you don't know how to respond, you can easily make the situation worse.

  • Crime doesn't take a holiday. Don't let it ruin yours. Secure your data.

    posted by Stephan Thomasee on Wednesday, July 1, 2020

    While travel to new places may have slowed due to the pandemic, crime's never on a holiday. To protect yourself while traveling on vacation or enjoying a staycation, take a few simple but effective precautions.

  • Social media is an ideal outlet to connect with your community

    posted by Patrick Dix on Wednesday, June 24, 2020

    Right now, with social media, you have an opportunity to connect with your customers and future customers. Are you using it? If you're feeling a little overwhelmed and not sure where to start, let us offer you some help.

  • Crisis communication is important. And, possibly urgent. Ready or not, what's your communication plan?

    posted by Patrick Dix on Monday, May 18, 2020

    Your reputation has taken your organization years, even decades, to build. In these unprecedented times, the way you communicate with your customers, the community and the media can be an insurance policy to help maintain that reputation and reinforce the trust the community already has in you. Curious what you should be doing now? Watch this short video.

  • Social media 101

    posted by Cindy Smith on Wednesday, August 21, 2019

    It's back to school time! Which means it's also the perfect time of year to learn something — like using social media — but first, a pop quiz! What's the goal of advertising? 1. ABC – Always be closing 2. Convert potential consumers to consumers 3. Create awareness

  • Crisis preparedness is more than a written plan

    posted by Patrick Dix on Friday, June 21, 2019

    Situations happen daily that impact the operation and reputation of your financial institution. Take time now to prepare and practice your crisis plan — before disaster occurs.

  • Use social media to connect with your community

    posted by Patrick Dix on Thursday, June 20, 2019

    How can a community financial institution make an impact on current and potential customers? Take a few minutes to consider this strategy.