SHAZAM Advances Dispute Resolution Services with Launch of Dispute Partner Plus
posted on Monday, January 6, 2025 in Company News
SHAZAM, Inc., a nationwide provider of financial services to community banks and credit unions, is pleased to announce the launch of our newest service, Dispute Partner PlusTM.
“Our clients share challenges managing debit card disputes and keeping up with regulatory requirements. Overall, the manual dispute process is cumbersome and ties up valuable resources. SHAZAM’s new dispute product streamlines the dispute process so financial institutions can focus on serving their cardholders,” said Steven Winger, SHAZAM Fraud Services Director.
Financial institutions face significant challenges with fraud and disputes, as well as the need to comply with complex regulations and meet customer service expectations. Dispute Partner Plus addresses these issues by providing full visibility of documents and claims throughout the dispute process, while also automating Regulation E recordkeeping.
Dispute Partner Plus offers flexible claim intake options, allowing accountholders to contact their local financial institution or SHAZAM directly. Investigation begins immediately once a case is submitted, and with thousands of merchants participating in our automated collaboration program, recovery times are greatly improved.
SHAZAM provides communication to the cardholder throughout the claim, and with transparent visibility of the entire process through our secure portal, financial institutions can track progress or obtain copies of any documents they need.
From intake to recovery, SHAZAM helps financial institutions automate their dispute processes. This allows them to concentrate on what matters most: their cardholders.
To learn more about Dispute Partner Plus, contact us today.
SHAZAM, Inc. and ITS, Inc. provide this blog for general informational purposes only. Our blog may be shared by a direct link wherein the content remains as originally presented and has not been altered. SHAZAM, Inc. and ITS, Inc. assume no responsibility for errors or omissions in the contents on the blog. By using this blog, reader agrees that the information published does not constitute nor is a substitute for legal advice which should only be sought from a qualified, licensed attorney.
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