• SHAZAM Member Resources Photo

Contact Us

SHAZAM, Inc. Corporate Headquarters
6700 Pioneer Parkway
Johnston, IA 50131
Local: (515) 288-2828
Toll-Free: (800) 537-5427
Fax: (515) 248-5828

Cardholder Contacts

If you are a SHAZAM debit cardholder and have questions, please contact your financial institution for assistance.

Lost or Stolen Card:
During business hours (Monday thru Friday, 8:00 a.m. to 5:00 p.m. CT), contact your financial institution

After regular business hours, call (800) 383-8000

FICO Falcon Fraud Management Operations:
(866) 508-2693

Financial Institution Contacts

Financial institutions may contact SHAZAM client support via our toll-free, 24-hour customer service phone line or submit a request online using Web Rep.

ATM Supplies:
Call Systemax (800) 525-9995

Fraud (Phishing Scams):
Email emailfraud@shazam.net to report scams involving SHAZAM

Marketing Support Services:
(800) 537-5427 or marketing@shazam.net

Merchant Customer Service:
(866) 674-2926 or merchantemail@shazam.net

We would love to hear new ideas and feedback from our financial institutions!
Please email webmaster@shazam.net with a great idea or inquiry about the website.