Planning a conference or meeting? Tap into the SHAZAM Speakers Bureau to put payments industry expertise squarely in front of your audience. Our speakers highlight the latest trends in technology, simplify the complexities of the regulatory environment, and offer ideas and tools to maximize your institution’s potential.

We bring value to your event by leaving your audience with information they can put to immediate use. From tips on fraud to navigating the media, our speakers put useful, timely information in their hands.
 

•  Payments

  1033/Open banking
  The Confluence of three major technology issues facing community banks pose both a challenge and an opportunity. In this session we’ll look at the progress of the US faster payments system, how the new open banking rules (1033) will impact and influence your customers and your bank and why both of these topics could mean opportunity in the world of fintech partnerships moving forward.

  Artificial Intelligence and the Future of Banking
  Artificial Intelligence is a topic almost every industry is trying to grapple with. The potential benefits and the uncomfortable challenges AI present make it hard to think strategically about. In this session, we’ll give you a framework to think about new technologies and innovations like AI and how you might use them in your bank. We’ll talk about the ways AI is already in the marketplace, enhancing payments, authentication and the customer experience. We’ll also look down the road at the potential risks AI and its uses pose for banking in the future.

  Value of a second network
  Since the implementation of Regulation II — sometimes known as the Durbin Amendment — in 2012, the value of the second network is important to community financial institutions. Why? For three reasons: 1) Levels the playing field, 2) Drives the use of standards for mobility, security and interoperability, and 3) Requires partners and vendors to allow you to do business with who you want. Find out how to evaluate a second network and why this decision is critical to your institution’s payment program.

  Shaping the Future with Faster Payments
  Faster payments. What does it mean? There’s much discussion and news about building a faster payments system, but how will it work for your institution? Gain greater understanding of the current payments landscape and the challenges and opportunities that exist for stakeholders. We’ll look at the practical application of faster payments in lives of our consumers and address the technologies needed and risks to consider as we race toward the future of faster payments.

  Debit Cards Unplugged: A Fresh Look at the Fundamentals
  Debit cards remain a cornerstone of the payments experience, but many institutions overlook how they truly work – and why they still matter. From tap to settlement, every transaction is full of opportunities to enhance revenue, reduce risk and improve user experience. The key to staying competitive is understanding how network routing affects costs, the role of fraud scoring in approvals and how digital trends like mobile wallets and instant issuance are reshaping expectations. This session breaks down these topics and gives you the tools to make smarter decisions about your debit card program.

•  Technology

  Artificial Intelligence and the Future of Banking
  Artificial Intelligence is a topic almost every industry is trying to grapple with. The potential benefits and the uncomfortable challenges AI present make it hard to think strategically about. In this session, we’ll give you a framework to think about new technologies and innovations like AI and how you might use them in your bank. We’ll talk about the ways AI is already in the marketplace, enhancing payments, authentication and the customer experience. We’ll also look down the road at the potential risks AI and its uses pose for banking in the future.

•  Fraud

  The changing landscape of debit card fraud and error claim compliance
  Debit cards are a staple payment method – their convenience and ease of use make them an attractive option despite an ever-changing payments environment. But, like all payment methods, there are risk and fraud elements to understand. This session covers processes for handling errors, including unauthorized claims, while ensuring compliance with Regulation E and the card networks. We’ll examine requirements for processing cardholder claims, following the global networks’ chargeback rules, and managing the time frames for merchants and card issuers.

  Where payments go, fraud will follow
  Does fighting debit card fraud feel like a game of Whac-A-Mole®? Engaging in fraudulent activity is a job for the bad guys; our job is to thwart their efforts. The evolution of fraud schemes is fascinating and clearly follows the trends in debit card payments. In this session we’ll use data from the recent Federal Reserve Payments Study to better understand the changing landscape of debit card fraud. Additionally, what predictions can we make based on that data? Come prepared to share your opinions and join me in the discussion.

•  Compliance

  Decoding Reg E and debit card disputes
  Regulation E is a straightforward concept, yet the language can be complicated. Applying the regulation to each situation many times falls in a gray area. We’ll cut to the chase and discuss best practices for resolving errors and simplify the ways to determine liability. This session will cover what actions you might take to investigate, why “unauthorized” is more complicated than ever, how to manage claims outside of the reg’s stated timeframe and when it’s okay to question the consumer’s claim.

  The changing landscape of debit card fraud and error claim compliance
  Debit cards are a staple payment method – their convenience and ease of use make them an attractive option despite an ever-changing payments environment. But, like all payment methods, there are risk and fraud elements to understand. This session covers processes for handling errors, including unauthorized claims, while ensuring compliance with Regulation E and the card networks. We’ll examine requirements for processing cardholder claims, following the global networks’ chargeback rules, and managing the time frames for merchants and card issuers.

•  HR and Professional Development

  OMG - Am I a leader?
  In Community banks across the country, new leaders are emerging into roles that will shape the future of their institution. So, what are the traits and qualities that make good leaders? How can leaders who are new to their role grow and get better at the job? If you’re a current leader at the bank how can you help encourage the traits and behaviors that will grow strong leadership skills?

  If you’re a team of one, leading a small but mighty staff or a new leader that’s one part of large and complex organization this session will help set you on a path to cultivating effective leaders and amazing teams.

  Developing the next generation of leaders in HR
  Nurturing the next generation of community banking leaders is an important job. But what are the important ingredients to leadership that you’re missing in your mentoring? What are the personality or leadership characteristics about YOU that are holding your young leaders back?

  This session will look at some of the critical elements of nurturing young leaders and how you can ensure you’re not holding back the potential of the next generation!

  OMG- Am I in sales?
  Whether we admit it or not, we are ALL in Sales – from convincing our parents to get us ice cream, to asking someone out on a date, to requesting a raise at work, Sales is all around us. This session will cover the basic elements of the Sales or “Buying” Process and give you some valuable tips that you can immediately use in your professional and personal lives.

  Developing a talent pipeline
  Financial institutions across the country are struggling to recruit and retain talent. Are you looking for an established pipeline of entry-level candidates? What if we told you about a great way to find future employees and grow your own talent? It’s a recruiting tool that allows you to test-drive the talent your organization needs, effectively manage your workflow, and help grow your business to accomplish future objectives. In this session participants will learn how to develop talent partnerships and create a program that mutually benefits their company and community.

  How “smart” are your emotions?
  How often have you been told to check your emotions at the door? There’s a growing field of research on the value and importance of emotional intelligence — an individual’s ability to use information to guide thinking and behavior to adapt to different environments or achieve one’s goals. Understanding and using emotions correctly can make you a better communicator and, ultimately, more effective in your job. Learn strategies to increase your emotional intelligence and use that knowledge for better decision-making. With a greater understanding of your emotions, you’ll experience positive impacts in both your professional and personal life.

  Tough conversations in the workplace
  Conflict is inevitable — in work and in life. Managers must address performance issues, and colleagues with competing priorities must figure out how to work together. These situations call for having tough conversations. Hear how to conduct tough conversations, build communication skills and enhance relationships — leading to better business performance. Identify underlying differences in work styles, goals and power dynamics to change the way you view conflict. As a bonus, receive practical tools to help you prepare for your next difficult conversation and make sure you choose words that won’t alienate the other person.

•  Marketing and Communications

  Communicating during a crisis
  You’ve just had a critical incident at your business. Reporters are waiting outside with cameras. Are you ready? There’s a way to make sure you won’t be searching for answers when you find yourself in this position. The 24-hour news cycle means local news organizations are hungrier than ever for fresh content and credible experts. This session will make the case that developing relationships with local media and saying “yes” when they call for your help will pay off for your reputation, your business and your bottom line.

  Stop selling and start connecting
  It’s not enough to be your community’s “hometown bank.” It’s more than telling a potential customer it’s “your people” who make the difference. They really don’t care how many years you’ve been in business. It’s time to focus on your story. Explore the ways digital media is changing the way we market to consumers, new ways customers are digesting information, and how you can differentiate your message by connecting with customers through storytelling instead of trying to sell to them.