SHAZAM Resource: For your reference and at your service
Article contributor / Duane Betz / Senior Client Learning Consultant
Whether you’ve been with your financial institution for 30 days or 30 years, our technical documentation library, SHAZAM® Resource, has the information you need to do your job. Whether you need network operating rules, information on new services such as Dispute Partner PlusTM, or guidance about whether you can file a chargeback, SHAZAM Resource is the place for all things SHAZAM.
SHAZAM Resource is available through the homepage of SHAZAM Access. SHAZAM Resource contains reference materials, procedural guides, quick reference cards, manuals and forms in PDF format.
We update these documents frequently as we enhance our network and add services. If you save a SHAZAM Resource document locally or to a network drive, check often for updated versions of the document to ensure you have the latest information at your fingertips!
Sections
The Index section of SHAZAM Resource contains links to all documents in SHAZAM Resource. If you aren’t sure where to start, the index is a good place to go. We add new topics regularly when we add information on new services and solutions for your payment needs. Topics covered in SHAZAM Resource include:
- 3D Secure — Visa® Secure® and Mastercard® Identity Check®
- Brella®
- Cards
- Chargebacks and adjustments (exception Item)
- Codes
- Digital wallets (tokenization)
- Dispute Partner PlusTM
- EMV® (chip card technology)
- Enhancements and migrations (mandates)
- Faster payments
- Forms
- Fraud and risk management
- Network rules
- Network specifications
- Quick reference cards
- Reports and files
- Terminals
- Test scripts
- Index
For more information
If you have any questions about SHAZAM Resource or forms, please call SHAZAM Client Support at 800-537-5427 or submit a service request online using Service Expert.