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Understanding the Chargeback Activity Report (JCD020)

Article contributor: Dan Ferrel / Client Learning Consultant

At SHAZAM, one of the most frequently asked about topics is chargebacks. There are two main components to any chargeback. One is understanding how to submit a chargeback when you have a disputed transaction, and the other is understanding the chargeback process and how to monitor it from beginning to end. SHAZAM clients have the most questions about the latter of the two.

A key chargeback report SHAZAM creates daily for our financial institutions is the Chargeback Activity Report (JCD020). The JCD020 report gives you an effective way to monitor the status of the chargebacks that have been submitted by tracking important milestones that make up the chargeback process.

Report Overview:

The JCD020 report lists exception items associated with all types of dual-message transactions, including MasterCard®, Visa®, SHAZAM Elite Pass® and dual-message transactions from other processors. Exception items can include the initial chargeback submission, the representment from the acquirer/merchant, pre-arbitration, transaction receipt copy requests and fraud report-only submissions.

Report Details:

Use the JCD020 report to monitor the status of your exception items starting from the time you initiate a request. Some of the key data that can be found in the report include:

  • Transaction information: There are multiple columns that pertain to the specifics of the transaction(s) associated with an exception, including the PAN, date and time of the original transaction, original transaction amount and the merchant’s name. The report also provides the SHAZAM Transaction ID that can be used to locate the transaction(s) easily in SHAZAM Access.
  • Dates and exception types: These columns provide important dates pertaining to the chargeback process, including the date the initial chargeback was both submitted and settled for. Additionally, you can find the settlement date for any representments as well as the date pre-arbitration was accepted.
  • Status and comments: This information includes the status of the exception (for example: Accepted Chargeback, Submitted Representment, Representment – No Recourse Notification, etc.) and the date and time of the most recent status activity. There is also a column for comments which is used to provide additional details from the SHAZAM chargeback team, if applicable.

By having access to this information, you will be in a better position to manage the chargeback process and chargeback timeframes by knowing what phase of the process your chargeback is in and/or when fraud reporting was submitted.

Report Location and Format

The JCD020 is one of SHAZAM’s standard daily reports located in the Settlement (SETL) folder by going to the Files tab on SHAZAM Access. Additionally, the report is created in a CSV file format, which makes it easy to download and sort — so you can organize the data however you would like.

Additional Resources

To learn more about the JCD020 report, we encourage you to review a sample report, along with detailed report information, in SHAZAM Access>SHAZAM Resource>Chargebacks and Adjustments>Chargeback reports.