SHAZAM Core Integration: Unseen And Invaluable
Article contributor: Shayde LeBlanc / Senior Vice President, Core and Ancillary Products
The hub of your financial institution is your core system. Everything plugs into your core; all the data flows into and out of your core, which then disseminates to your customers. It may seem simple enough, but you might be curious about what makes it all work in real-time.
Integration is the cornerstone of your employee and customer experience. It’s the backbone of how information moves from one system to another, behind the scenes, without you having to intervene. There are no batches, no file downloads or uploads and no jobs to run — just a multi-faceted autobahn of information occurring in real-time.
Some providers have modularized systems, which require interfaces (not to be confused with integration) that are often batch environments and require much maintenance. At SHAZAM, because we own and maintain EFT, core, digital, and ancillary systems, we’re able to truly integrate those systems to eliminate dual-entry and facilitate real-time conference of all primary systems.
To break this down: your core is the source of record for all your customer data, including balances, verification information, etc. With SHAZAM integration, EFT can retrieve and verify real-time authorizations in nanoseconds and subsequently update account balances. Similarly, you can perform card maintenance within SHAZAM Core in real time; the information is shared again in nanoseconds to update EFT records. Account balances affected by an EFT transaction are instantly available to the teller system across your entire network. Account balances are also immediately updated in digital banking. Images are uploaded to the document management system via teller transactions, new account origination and loan origination — all of which are readily able to be viewed within SHAZAM Core.
Lots to unpack there, but the most important thing is this all happens unseen in the background. You don’t have to touch it, it just happens. We often take unseen things for granted, until something doesn’t get passed on to the next system. SHAZAM recognizes the importance of streamlining your work efforts and the importance of real-time information transfer to benefit your customers who are conducting business in real-time. For example, you can increase a card limit for a VIP customer to make a large purchase on their debit card and they can make the purchase immediately. Now that’s service everyone can appreciate. And integration is what enables this enhanced service.
Integration between your banking systems isn’t something you necessarily think about daily, and you don’t have to with SHAZAM. If you would like to know more about our integration capabilities, contact your regional director.