Service Expert and You

In December 2022, SHAZAM rolled out the red carpet and introduced Service Expert!

We recognize the importance of providing helpful tools and resources to make your jobs easier. Service Expert is another way to engage with our client support staff and effectively manage your information. Here’s what you can expect:

1. Service requests – After you answer a few questions related to your service request, a case will be created. Our client support staff will respond to each case promptly, typically within two business hours. All cases submitted by your financial institution are nicely recapped in Service Expert. 
2. eForms – Order reports or request a mass change:
   - Order a plastics database report
   - Order a positive negative report
   - Create a BIN change request
3. Projects – Check on the status of any EFT projects in flight for your financial institution. Monitor important dates, deliverables and what you can expect next.
4. Contacts – View, add and update contact roles. The SHAZAM communications team uses contact roles to determine the target audience for every communication. Please make sure your contacts are current.

Frequently Asked Questions

Who can use Service Expert?
Anyone who uses SHAZAM Access can access SHAZAM Expert

Where can I find Service Expert?
There is a “Service Expert” hyperlink in the upper right-hand corner of SHAZAM Access.

What if I receive an error message when logging into Service Expert?
If you receive an error message, a small change is needed, so please call our client support staff at 1-800-537-5427.

Can I still call with questions?
Yes, SHAZAM client support staff is just a phone call away if that is your preferred method of communication.

Want to learn more?
Check out the training videos at SHAZAM Access>Client Learning>On Track.