Introducing Dispute Partner Plus

Article contributor / Katie Wood, Associate Product Manager

We heard your feedback and are pleased to share that Dispute Partner Plus™, a new end-to-end dispute resolution service, is under development and will be available in the coming months. This streamlined service has the features our clients have been asking for, including:

• Automated processes to boost efficiency
• Full access to review documents and a transparent claim process
• Lower operational costs
• A built-in merchant collaboration process
• Claims can be initiated by either the financial institution or SHAZAM^®
• Automated Reg E compliance and recordkeeping
• No forms or signatures required
• Recovery begins immediately after a claim is submitted

Tracking dispute information is time-consuming, and manual work can lead to costly Regulation E (Reg E) compliance errors. We are developing our new product to make your workday more efficient, while providing you with regulatory guidance. The automation within Dispute Partner Plus and SHAZAM’s Reg E expertise allows your staff to focus their valuable time on taking care of your cardholders’ needs.

More information will be available soon. In the meantime, contact your regional director if you have any questions.