Dispute Partner Plus celebrates first anniversary with strong 2025 results

Article contributor / Katie Wood / Product Manager

From significant efficiencies to strengthened compliance, Dispute Partner Plus^™ is delivering on its promise to make the dispute process easier, faster and far less stressful for our clients. Below are the key performance highlights from year one.

Faster investigations before provisional credit

Completing investigations before financial institutions are required to place provisional credit (PC) is always an ambitious target, and Dispute Partner Plus helped our clients get closer than ever. In 2025, 53.5% of all submitted disputes were completed prior to the PC deadline, reducing operational pressure and improving the overall experience for both institutions and cardholders.

Merchant collaboration saves time and dollars

Merchant collaboration is a standout feature of Dispute Partner Plus, enabling near immediate outreach to merchants so disputes can be resolved quickly. In 2025, successful merchant collaborations resulted in over $1 million returned directly to cardholders. Even more impressive, the average time to achieve a successful collaboration was just 20.4 hours from the moment the dispute was submitted.

Strengthening compliance for our partners

Compliance is central to the design of Dispute Partner Plus, and our 2025 data highlights that commitment. Our clients met regulatory timelines 95.4% of the time, and for the remaining 4.6% that would have resulted in costly noncompliance fees, Dispute Partner Plus guardrails automatically engaged. This resulted in a 100% overall compliance rate.

Looking ahead to 2026 and beyond

SHAZAM^® is committed to growing and enhancing the Dispute Partner Plus experience. Development is already underway to provide clients with full access to the dispute questionnaire, offering even more transparency, control and efficiency.

As we build on the success of 2025, our focus remains the same: making the complex world of disputes less stressful with each enhancement we deliver. We look forward to another strong year ahead.