DigiHive digital banking on demand video training now available

We’re excited to introduce a new, more flexible way for you to learn key features of DigiHive^™! On demand training is now available for ACH templates, positive pay and step-up authentication.

Whether you're onboarding new employees, refreshing knowledge or preparing to implement new functionality, this new style of training gives your staff the ability to learn anytime with guided instruction designed for real world use.

Faster investigations before provisional credit

Completing investigations before financial institutions are required to place provisional credit (PC) is always an ambitious target, and Dispute Partner Plus helped our clients get closer than ever. In 2025, 53.5% of all submitted disputes were completed prior to the PC deadline, reducing operational pressure and improving the overall experience for both institutions and cardholders.

Here’s what you’ll learn

ACH templates – discover how to create, manage and submit ACH templates through step by step walkthroughs designed to reduce errors and streamline your payment workflows.

Positive pay – prevent check fraud before it happens. The positive pay training shows users how to manually enter issued checks, upload issue files using our template, review exceptions and confidently manage Positive Pay decisions.

Step up authentication – Ensure secure access with ease. This training guides users through the full step up experience, including how to enroll, when and why a one time passcode is required and how to generate the code for step up required actions.

Our goal is to support your teams with training that is not only informative, but also intuitive and accessible.

You can access on demand courses by visiting: SHAZAM Access > DigiHive ™ Resource > Learning.

If you have comments or suggestions email training@shazam.net. Your feedback helps shape the learning experiences we provide. We would love to hear from you!