• SHAZAM Member Resources Photo

Member Resources | Training Services

SHAZAM offers a wide array of training topics and delivery options to keep you and your staff up to date and informed on products and services in the financial services industry. With more than 80 years of combined experience in the financial services industry, the SHAZAM training team is well prepared to conduct trainings for your financial institution. From a regional seminar about debit card fraud and chargebacks to an on-site training for a topic of your choice, rely on our team as your training experts!


SHAZAM View, a Web-based training system, has nearly 700 training videos on an array of industry, operational, and SHAZAM-related topics. It is a great cost-effective, in-house training solution to help you increase employee development, productivity, and efficiency within your financial institution. Login to SHAZAM View.

Regional Seminars

Our one day, in-person regional seminars provide you with an in-depth, interactive training environment. You'll get the latest, most up-to-date industry information plus other's perspectives on:

  • SHAZAM debit card and ATM operations
  • Debit card fraud and chargebacks
  • ACH training
On-Site Training

We know it’s not always feasible to bring your entire staff to a training session, so let us bring the training to you! You select the date and topics and we conduct an on-site, custom-designed training session for your entire staff.

Web Seminars and Recordings

If you'd prefer a more flexible training option, take advantage of SHAZAM's Web seminars. They're a great solution if you need training for one person, a few, or your entire staff. Web seminars are available in a variety of topics, such as:

  • Fraud Management Services
  • Settlement Process and Reports
  • SHAZAMChek Reports
  • PIN-based Exceptions
  • Lost and Stolen Cards
  • Debit Card Fraud
  • Chargebacks
  • SHAZAM Access
  • Cardholder Balancing
  • ATM Balancing
For More Information

Contact the SHAZAM Training Department at (800) 537-5427 to learn how SHAZAM's training services can benefit your business.